When working in the Visitor Center, the visitors are #1… all of the time. If there are one or more visitors in the bookstore part of the VC… or standing at the front counter, listening to something through earbuds, talking on your phone, or texting, or checking TikTok, or any other social media should not be done, unless you have received a call regarding an actual emergency situation. In addition, you should be standing up, ready to smile, and ready to greet folks or answer questions before they ever see you. You should be ready to help and you need to keep an eye on everybody to detect if they need a question answered or to see if they need help finding something. The chair by the Quickbooks POS system is there so you can get off of your feet now and then for a few brief moments when there is a lull in visitor traffic.
You may use your break, your lunch, or time off to do those activities.
Helping the rangers, in any way we can, is also a big responsibility… and a supremely important one. Depending on the ranger(s) you are working with, answering visitor questions, answering the (park) telephone, making shuttle announcements, guiding people to the theater for the movie, etc., are all things we can help with… especially if the ranger(s) are short-handed and busy. Be willing. Be helpful. We’re all a team and it makes the whole job more satisfying when we’re all working toward the same goal.
TELEPHONE CALLS
Employees’ families and friends should be informed that only calls of an urgent status should be made to workers. Direct personal calls are discouraged, and consistent abuse of this policy may be cause for disciplinary action.