A colleague of mine once said, “You can only serve one customer at a time.” Those words have always stayed with me. There are times when we all get busy, but each customer deserves our full focus and attention. “Busy” is never a valid excuse for poor service.
Here are some examples:
Remember to smile and make eye contact, even when you feel the pressure of a long line.
You may have answered the same question 1,000 times, but this is the first time this particular person is asking it.
Block out distractions and listen intently. You never know when you’ll uncover an opportunity to deliver outstanding service!
Bonus info: Speaking of listening, I’ve identified it as one of four fundamental skills every customer service professional needs to have.